Trade Assurance is a free service offered by Alibaba.com that’s designed to help create trust between buyers and suppliers. Trade Assurance covers Alibaba.com buyers with 100% payment protection from their selected Trade Assurance suppliers.
You're covered if:
100% Product quality protection
100% On-time shipment protection
100% Payment protection
1CONFIRM your order online with a Trade Assurance supplier to get full protection.
2PAY to the supplier's CITIBANK account designated by Alibaba.com via e-Checking, Credit Card or Bank Transfer.
1Simply tick the Trade Assurance filter when searching for a product:
2Click "Contact Supplier | Chat Now" or click on the company name:
Protect both your offline and online orders with Trade Assurance:
1For offline orders, you may ask your supplier to draft a contract for you which you can then upload.
2For online orders, click "Start Order" on the product details page, the quotation page or the supplier's minisite and complete the Trade Assurance contract yourself:
Pre-shipment
You’re covered for your initial payment up to the remaining amount of the supplier’s Trade Assurance limit.
With pre-shipment coverage, please check the quality of your products before shipment. You can check the quality yourself (i.e. request samples, photos, videos), or arrange for a third-party inspection*
Post-delivery
You’re covered for the full amount of your order payment up to the remaining amount of the supplier’s Trade Assurance limit.
With post-delivery coverage, please check your order’s product quality within 180 days of shipment and within 15 days of the products clearing customs.
iThe covered amount varies depending on coverage, for example if:
Total Order Amount | Initial Payment | Supplier's Covered Amount |
---|---|---|
US $3000 | US $1500 | US $2000 |
*Third-party Inspections: Alibaba.com has partnered with 3 companies (SGS, BV, and TUV). Standard fees are US $200 for inspections within China and US $300 for inspections overseas.
You have two options available:
1Fill the order form through the Message Center and click "Confirm Order". You can also remind the supplier to confirm it on his side. If you have a paper or electronic version of your contract, you can upload it.
2Confirm the order on your Order Details page:
Sign into 'My Alibaba' and find the order you want to make payment for:
You have three payment options available:
e-Checking
Credit Card
Telegraphic Transfer (T/T)
>e-Checking: After paying by e-Checking, the order status will state "payment processing". This is because it takes 4-5 working days to reach the suppliers account. The order status will then change to "waiting for supplier's shipment".
>Credit Card: After paying by credit card, the payment status will be updated in the system within 30 minutes. Thank you for your patience and understanding.
>Telegraphic Transfer (T/T): After paying by telegraphic transfer and your payment has been received, the status will change to "waiting for supplier to ship order". If the supplier has received your payment but the status still shows "waiting for payment", please click here to contact Alibaba.com's customer service team.
Please check your shipment in "Delivery Details" or contact your supplier.
After your order has been delivered, go to the "Order Details" page and click "Pay the Balance". Choose to complete the balance payment with e-Checking, credit card, or T/T .
When the order has been shipped and your balance payment has arrived at your supplier's account, your order status will change to "Waiting for Delivery Confirmation". You can then click "Confirm" on the order details page to confirm receipt of your shipment.
When you have confirmed receipt, the order will be complete. You may then leave feedback about the supplier to share your overall experience with other buyers.
Trade Assurance provides you with 100% protection:
>100% Payment protection
>100% Product quality protection
>100% On-time shipment protection
You can access the dispute function once your initial payment is complete. If the shipping time or product quality does not meet the required standards set in your contract, you can open a dispute:
If the supplier does not respond within five days, or you cannot reach a solution within 15 days, you can escalate the dispute:
Alibaba.com will make a determination based on the evidence submitted by both sides. If the supplier is found to be at fault, you will be refunded for your covered amount.